Welcome to our FAQ section! At GlideSports Shop, we’re passionate about helping you make the most of your aquatic adventures. Below you’ll find answers to common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, our customer service team is always ready to help at [email protected].

About Our Products

What types of water sports equipment do you sell?
We specialize in high-quality water sports equipment including kayaks, paddle boards, paddles, accessories, and replacement parts. Whether you’re a beginner or an experienced water adventurer, we have gear to suit your needs.
Are your products suitable for beginners?
Absolutely! We offer products for all skill levels. Our kayaks and paddle boards range from stable, easy-to-use models perfect for beginners to high-performance equipment for experienced adventurers.
How do I choose the right kayak or paddle board?
Consider your skill level, intended use (recreational, touring, or performance), and the type of water you’ll be exploring. Our product descriptions provide detailed information to help you make the right choice. If you need personalized advice, feel free to contact our customer service team.

Shipping & Delivery

Where do you ship?
We ship worldwide, excluding Asia and some remote regions. Our global delivery network ensures your adventure gear reaches you wherever your aquatic journeys take you.
What shipping options do you offer?
We offer two shipping options:
Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 days after dispatch)
Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
How long does order processing take?
We process orders within 1-2 business days. You’ll receive tracking information as soon as your order leaves our Colorado Springs facility.
Can I track my order?
Yes! We’ll send you tracking information via email once your order is dispatched. You can use this to follow your adventure gear’s journey to your doorstep.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and never store your full credit card details on our servers.
Do I need to create an account to place an order?
While you can check out as a guest, creating an account lets you track orders more easily, save your shipping information, and receive updates about new products and special offers.

Returns & Warranty

What is your return policy?
We stand behind our products with a 15-day return policy from the date of receipt. If you’re not completely satisfied with your purchase, you may return it in its original condition for a refund or exchange.
How do I initiate a return?
Contact our customer service team at [email protected] within 15 days of receiving your order. We’ll guide you through the return process and provide a return authorization number.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Do your products come with a warranty?
Yes! Most of our products come with manufacturer warranties. Please check individual product listings for specific warranty information.

Customer Support

How can I contact customer service?
Our adventure-loving customer service team is ready to help! Email us at [email protected] and we’ll respond within 24-48 hours.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm Mountain Time. We strive to respond to all inquiries within 24-48 hours.
Do you offer product recommendations?
Absolutely! We’re passionate about matching adventurers with the perfect gear. Tell us about your experience level, where you’ll be paddling, and what you’re looking for, and we’ll suggest the ideal equipment for your needs.

Your adventure awaits! If you have any other questions, don’t hesitate to reach out. The team at GlideSports Shop is here to help you make the most of your time on the water.