At GlideSports Shop, we stand behind the quality of our water sports equipment. If you’re not completely satisfied with your purchase of kayaks, paddle boards, accessories, or paddles, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of delivery for a refund or exchange. To be eligible for a return:

  • Item must be unused, in original packaging, and in the same condition you received it
  • Item must include all original tags, accessories, and documentation
  • Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Parts (from our Parts menu category) – These are considered final sale due to their specialized nature
  • Any used or damaged products
  • Products without original packaging

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact us within 15 days of delivery at [email protected] with your return/exchange request
  2. Include your order number, product details, and reason for return
  3. Wait for approval – We’ll respond within 2 business days with return instructions
  4. Ship the item back to our Colorado Springs facility using a trackable shipping service
  5. Receive your refund or exchange – See details below

Return Request Email Template

Use this template to request your return:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear GlideSports Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Product Details: – Product Name: [Name of Product] – Quantity: [Number of Items] – Reason for Return: [Brief Explanation] Please advise on next steps for completing this process. Best regards, [Your Full Name] [Your Contact Information]

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee receipt of returned items.

Refund Process

Once your return is received and inspected (typically within 3-5 business days of arrival at our facility), we’ll process your refund or exchange:

  • Refund Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after approval
  • Bank Processing: Additional 5-10 business days may be required for the refund to appear on your statement

Exchanges will be shipped once the returned item is received and processed. Standard shipping times apply.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damage and your order details. We’ll arrange for a replacement or refund and cover all associated shipping costs.

International Returns

For customers outside the United States (excluding Asia and some remote regions), return shipping costs are the responsibility of the customer. Please note that any customs fees or import taxes paid on the original shipment are non-refundable.

Questions?

Our customer service team is happy to assist with any questions about our returns and exchanges policy. Contact us at:

GlideSports Shop
2507 Clover Drive, Colorado Springs, US 80918
Email: [email protected]

We appreciate your trust in GlideSports Shop for your water sports adventures and are committed to ensuring your complete satisfaction with every purchase.