Last Updated: [Insert Date]

Welcome to GlideSports Shop! These Terms and Conditions govern your use of our website (www.glidesportspro.com) and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for water sports enthusiasts aged 18+ who wish to purchase kayaks, paddle boards, paddles, accessories, and parts. By using our site, you confirm you meet these criteria.

1.2 Intellectual Property

All content on this website (text, images, logos, product designs) is the property of GlideSports Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in describing our water sports equipment (kayaks, paddle boards, paddles, accessories, and parts). However, slight variations in color or specifications may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Special Considerations for Parts

Items from our Parts category are final sale and cannot be returned due to their specialized nature.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or pricing errors.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, though orders already placed will be honored at the price quoted at time of purchase.

4. Shipping Policy

4.1 Processing Time

Orders are processed within 1-2 business days after confirmation.

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days delivery)
  • Free Shipping: Available for orders over $50 via EMS (15-25 business days delivery)

4.3 Delivery Areas

We ship globally, excluding Asia and some remote regions where delivery may be restricted. Customers are responsible for any customs fees or import taxes in their country.

5. Returns and Refunds

5.1 Return Eligibility

To be eligible for return:

  • Items must be returned within 15 days of delivery
  • Products must be unused, in original packaging with all tags and accessories
  • Proof of purchase is required

5.2 Non-Returnable Items

The following cannot be returned:

  • Parts (from our Parts menu category)
  • Any used or damaged products
  • Items without original packaging

5.3 Return Process

To initiate a return:

  1. Contact us within 15 days at [email protected]
  2. Include your order number, product details, and reason for return
  3. Wait for approval (we’ll respond within 2 business days)
  4. Ship the item back to our Colorado Springs facility using a trackable method

5.4 Refund Process

Refunds will be issued to the original payment method within 3-5 business days after we receive and inspect the returned item. Please allow additional 5-10 business days for the refund to appear on your statement.

5.5 Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service with insurance.

6. Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at [email protected] with photos of the damage and your order details. We’ll arrange for a replacement or refund and cover all associated shipping costs.

7. User Responsibilities

  • Provide accurate and complete information when placing orders
  • Ensure products are suitable for your intended use
  • Follow all safety guidelines when using water sports equipment
  • Inspect products immediately upon delivery and report any issues within 15 days
  • Comply with all local laws regarding watercraft use

8. Liability Limitations

GlideSports Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from product use
  • Damages resulting from improper use of products
  • Delays in delivery beyond our reasonable control (weather, customs, etc.)
  • Any injuries resulting from product use – users assume all risks associated with water sports

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Colorado, USA.

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of the site constitutes acceptance of the modified terms.

12. Contact Information

For questions about these Terms and Conditions, please contact us:

GlideSports Shop
2507 Clover Drive, Colorado Springs, US 80918
Email: [email protected]